01
Satisfied customers rarely leave reviews because no one asks them after the job.
Grow your reviews
Review Growth Program
Review Growth Program puts a complete review system in place: automated requests after every job, monitoring across Google and Facebook, and team notifications when feedback needs a response. Review volume grows steadily because the whole process runs without anyone managing it.
Review workflow
AutomatedJob marked complete
Trigger fires automatically
Review request sent
SMS to +1 (512) 555-0147
5-star review received
Google · "Fast and professional"
Team notified
Respond within the platform
RESPONSE RATE
68%
NEW THIS MONTH
+24
Request reviews after every job, monitor feedback across platforms, and respond before a bad rating shapes what the next buyer decides.
Why it keeps happening
The pattern that repeats.
Happy customers do not leave reviews unless asked at the right moment, and unhappy customers find it easy to post publicly before the team knows anything happened.
02
Negative reviews appear without warning and sit unanswered for days.
03
Review requests are sent inconsistently because someone has to remember to do it.
04
The team does not know what customers are saying across different platforms.
05
Review volume is low compared to competitors who ask every customer.
What the data says
97%
of consumers use reviews to guide purchase decisions.
Reputation is not just feedback. It is part of how buyers decide who to trust.
Source: BrightLocal Local Consumer Review Survey 2026The solution
Review requests go out automatically after every job, and the team is notified the moment new feedback arrives, so they can respond before it shapes what the next buyer sees.
Each step runs on RBNL CRM.
01
Workflow Automations
Job or appointment marked complete
A workflow trigger fires when a job is marked complete, an invoice is paid, or an appointment ends.
02
Reputation Management
Automated review request sent via SMS/email
Reputation Management automatically sends an automated review request by SMS or email to the customer at the right moment.
03
Reputation Management
Happy customers directed to Google or Facebook
Customers who indicate satisfaction are directed to leave a public review on Google or Facebook.
04
Reputation Management
Low-satisfaction responses routed to private feedback
Customers who indicate dissatisfaction are routed to a private feedback form instead of a public review platform.
05
Reputation Management
Team notified to respond to new reviews
The team is alerted when new reviews come in and can respond directly from the reputation dashboard without logging into each platform.
What's included
The products that make it work.
INCLUDES
Reputation Management
Sends review requests, monitors incoming feedback, and gives the team a central place to respond across platforms.
View product →INCLUDES
Workflow Automations
Triggers review requests automatically at the right moment based on job completion or CRM stage changes.
View product →Direct impact
What changes when this is in place.
01
Review volume grows consistently because requests go out automatically after every job.
02
Negative feedback is seen and addressed before it damages the business's reputation.
03
The team responds to reviews from one place without switching between platforms.
04
Visible trust online improves as ratings and review recency increase over time.
Get started
Ready to build a review growth program system?
Tell us what is breaking down today and what outcome the team needs to see.